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WELCOME TO THE ALL NEW FULLY INVOLVED FIRE - SAME GREAT SIMs - NEW CONTENT - NEW BLAZING FAST WEBSITE - ENJOY AND STAY SAFE OUT THERE!


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Fully Involved Fire - FAQs


Online fire command training simulators and more

For any additional questions you may have about our site or our online firefighter training please click here to contact us.


FullyInvolvedFire.com - Click on the any question below to learn more about our site and our online firefighter training and simulators:

LOGIN INFORMATION:

» The member's area login does not recognize my login info?
» My username is correct, but I still can't login?
» When I fill out the login form, nothing happens?
» I tried to reset my password, but never got the email.
» Is my connection to the member’s area secure?
» Is my credit card information secure?
» Do you sell any of my personal information?

ACCOUNT INFORMATION:

» Can I update my membership from monthly rebilling to quarterly or yearly?
» How do I cancel my membership?
» If I cancel my membership, is it immediate?
» Can I cancel my membership, and then sign back up later?
» If I cancel my membership, can I get a refund?
» Is there a charge for the "Free Trial?"

SITE CONTENT:

» I cannot see the simulators. When I try to use them it just shows an empty box?
» What if I find information on your site that suggests unsafe actions, or violates my department SOPs/SOGs?
» Can I submit content like training articles and ideas to your site?
» Will you pay me for content that I submit?

DISPLAY INFORMATION:

» Do I need any special software to access fire simulators and site content?
» Can I play the fire command simulators on my phone or tablet?


LOGIN INFORMATION:

The member's area login does not recognize my login info?
You may not be using the correct password. Use the forgotten password link to have your password emailed to you. You must enter the email address listed in you profile.

My username is correct, but I still can't login?
You may not be using the correct password. Use the forgotten password link to have your password emailed to you. You must the email address listed in you profile.

When I fill out the login form, nothing happens?
Check to make sure that you have 'cookies enabled' in your internet settings. For information on how to do enable cookies, click here.

I tried to reset my password, but never got the email.
Check your email software or provider and make sure that you do not have settings blocking the email from being received. In some cases your email service may discard the email as junk since it is being generated by a website. If you are still unable to receive the email contact our site admin for support.

Is my connection to the members area secure?
Yes. Your password and login is secure. In addition our site has a valid SSL certificate through our hosting provider. Also, we do not store, or have access to your financial information. All financial info is managed through the payment method you select.

Is my credit card information secure?
Yes. All memberships are created and paid for through payment system you select. We only offer reputable, secure, dependable payment processors with tremendous systems in place to make sure your info is protected. We do not process or maintain credit card information. We rely on professionals services with advanced security services. Click the payment provider link to learn about their security systems: PayPal, Authorize.net, and Payza.

Do you sell any of my personal information?
Fully Involved Fire, LLC does not sell any of your personal information. The only time we share your information is when it is necessary for payment authorization, shipping, etc. You have control over your personal information and we respect our users too much to ever sell their information. Please review our Privacy Policy for more details. .


ACCOUNT INFORMATION:

Can I update my membership from monthly rebilling to quarterly or yearly?
Of course, in fact, yearly memberships are your best option. It saves you nearly 25 percent over monthly rebilling. To upgrade your account simply login and click on "Account Information" under the “Members Info” link in the top menu.

How do I cancel my membership?
Simply login to the site, and click on "Account Information" under the “Members Info” link in the top menu.  This will pull up your active subscription, then simply click on the "Cancel" link and follow the onscreen instructions.

Can I cancel my membership and then sign back up later?
Certainly, when you cancel your membership and the account expires you are no longer able to access the member’s area. Your account however is not lost. Simply login to the members areas, and then follow the on screen instructions to re-subscribe.

If I cancel my membership, is it immediate?
When you cancel it simply stops any further billing from occurring. You will still have access to the member’s area for the remainder of your paid term. Once your membership reaches its expiration date you will lose access to the member’s area.

Is there a charge for the "Free Trial?"
There is no charge for the first 24 hours. When you sign up for the “Free Trial” you must enter your payment information. If you cancel your membership within 24 hours you will not be charged. If you do not cancel your membership you will be automatically registered as a member at $4.95 per month. The first charge will be applied at the expiration of the 24 hour trial period.


SITE CONTENT:

I cannot see the simulators. When I try to use them it just shows an empty box?
Our online simulators are designed with Flash. You will need a Flash Player to use them. Most computers these days have a Flash Player pre-installed. However, in rare case you may not have one, or may need to upgrade. Some phones, tablets, or mobile devices may not be Flash compatible. If you wish to use one of these devices for our fire command simulators please verify compaibility before purchasing a membership. For more information about Flash, click here.

What if I find information on your site that suggests unsafe actions, or violates my department SOPs?
Our site offers suggestions and ideas only. If you feel any information suggest unsafe actions, do not use it. Always follow your department’s SOPs/SOGs. If you feel something in our site could be unsafe please contact site admin and let us know. We make every effort to ensure our information is safe and accurate, but please let us know if you feel otherwise. Use of the information on this site is at the user’s discretion. FIF accepts no liability for the information on this site. For more info please review our Site Terms.

Can I submit content like training articles and ideas to your site?
Certainly, in fact we welcome it. You will only receive credit for the submitted content if you expressly request it. No credit will be given for ideas, improvements, or suggestions. Please feel free to contact us with any submissions or ideas you may have!

Will you pay me for content that I submit?
Currently we are not offering payment for content submissions. You might be rewarded with a free membership depending on the quantity and quality of your submissions. FIF reserves this right at its sole discretion. In the future we hope to offer paid contributor positions. So help us spread the word about our site!

 

DISPLAY INFORMATION:

Do I need any special software to access fire simulators and site content?
Our online simulators are designed with Flash. You will need a Flash Player to use them. Most computers these days have a Flash Player pre-installed. However, in rare case you may not have one, or may need to upgrade. Some phones, tablets, or mobile devices may not be Flash compatible. If you wish to use one of these devices for our fire command simulators please verify compaibility before purchasing a membership. For more information about Flash, click here.

Can I play the fire command simulators on my phone or tablet?
Some phones, tablets, or mobile devices may not be Flash compatible. If you wish to use one of these devices for our fire command simulators please verify compaibility before purchasing a membership. For more information about Flash, click here.


For any additional questions you may have about our site or our online firefighter training please click here to contact us.




Fully Involved Fire - Professional Training for Fire Professionals

 


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Fully Involved Fire, LLC is your top source for cutting edge online firefighter training. Our site features a collection of online incident command fire simulators, virtual pump panels for drivers, LODD 360 computer re-creations, and more. Active memberships provide full access to all training materials for one low fee (no hidden costs), and full access to everything as well as all future updates and new materials. Take your training to a higher level. Join Fully Involved Fire today!